Terms and Conditions of Sale

London Mint Office reserves the right to refuse to supply any individual or company.
All items shown are subject to availability and may be withdrawn at any time.
All prices shown are in sterling and include VAT.
No extra charge will be made for credit/debit card payments.

London Mint Office will aim to deliver all goods within 28 days of acceptance of your order. If we are unable to deliver by this deadline, you will be offered substitute goods and/or a revised delivery date. Alternatively, you may cancel your order, in which case a full refund for the goods will be provided.

Under the Distance Selling Regulations 2000, you have the legal right to cancel your order within seven working days starting the day after receipt of the goods. A full refund will be issued on receipt of the returned goods. Customers should take all reasonable care with items while they are in their possession.

Unless faulty, personalised items cannot be returned.

Should you wish to return any goods, we recommend you call us on 0845 120 3086 in order to obtain your pre-paid returns label.

This will help us ensure that we credit the returned product to your account as quickly as possible. Any returned product, should be accompanied by the relevant invoice and a covering note detailing the reason for return. If this is not available, please ensure that your name, address and, if possible, customer number are clearly indicated.

We strongly recommend that you obtain a proof of posting. Returns and any correspondence should be made to the following address:

The London Mint Office
Harmsworth House
13-15 Bouverie Street
London
EC4P 4BP

In the case of a faulty product, London Mint Office will refund any postal charges incurred.